Complaints Policy

Complaints Policy

If you should wish to lodge a complaint please do so by email to caroline@diggdeepforkids.com giving all the details as well as your contact details.

This complaint will endeavour to be responded to within 7 working days. 

If these time frames are not met we will keep the complainant  up to date and explain the reasons for the time taken. 

Complaints will be dealt with by someone within the team who is not involved in the complaint. 

Team Members are - Niamh Taylor, Fiona Brown Communications, Caroline O’Neill.

We will respond openly to all of the substantive points raised by a complainant and explain why the organisation considers those points are justified or not. 

If we are unable to resolve the complaint then we will seek guidance and assistance from professional services.